Welcome to My Luxe Dwell Store (“we,” “us,” or “our”). These Terms and Conditions govern your use of our website at myluxedwell.com and all purchases made through our store. By accessing our website and making purchases, you agree to comply with these terms. Please read them carefully.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users who are at least 18 years old or the age of majority in their jurisdiction. By using our site, you represent that you meet these requirements.

1.2 Intellectual Property Rights

All content on our website, including text, graphics, logos, images, and product designs, is our property or licensed to us and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

User Responsibility: You agree not to use our website for any unlawful purpose or in any way that might harm our business or reputation.

2. Product Information

2.1 Product Descriptions

We take great care to accurately describe our premium home and lifestyle products (including bags, dining items, home furniture, home accessories, and women’s products). However, slight variations in color or texture may occur due to monitor settings or natural materials.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Ordering and Payment

3.1 Order Process

Placing an item in your cart does not reserve it. Orders are only confirmed when payment is processed and you receive an order confirmation email.

3.2 Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

3.3 Pricing

All prices are in US dollars. We reserve the right to correct pricing errors that may occur and to adjust prices due to changing market conditions.

User Responsibility: You must provide accurate payment information and have sufficient funds to complete your purchase.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays). You will receive tracking information via email once your order ships.

4.2 Shipping Options

We offer two shipping methods:

  • Standard Shipping ($12.95): Shipped via DHL or FedEx with delivery in 10-15 business days after dispatch
  • Free Shipping: For orders over $50, shipped via EMS with delivery in 15-25 business days after dispatch

4.3 Delivery Areas

We ship to most international destinations except certain remote areas in Asia and other regions. Delivery times may vary for international orders.

User Responsibility: You must provide a complete and accurate shipping address. We are not responsible for delays caused by incorrect addresses or customs clearance.

5. Returns and Refunds

5.1 Return Policy

We accept returns and exchanges within 15 days of delivery for most items, provided they are:

  • Unused and in original condition
  • In original packaging with all tags attached
  • Accompanied by the original invoice

5.2 Non-Returnable Items

The following cannot be returned:

  • Custom or made-to-order furniture from our Home & Furniture collection
  • Opened dining sets or used home accessories (for hygiene reasons)
  • Items marked as “Final Sale”
  • Personalized or monogrammed products

5.3 Return Process

To initiate a return:

  1. Email [email protected] with your order number and product details
  2. We will provide a Return Merchandise Authorization (RMA) number
  3. Package the item securely in its original packaging
  4. Ship to: 2457 West Virginia Avenue, Greenfield Ctr., US 12833

5.4 Refunds

Refunds are processed within 3-5 business days of receiving your return:

  • Credit card refunds: 5-7 business days
  • PayPal refunds: 1-3 business days

The refund amount will be the original price minus shipping costs (unless the return is due to our error).

User Responsibility: You are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service.

6. Limitation of Liability

To the fullest extent permitted by law, My Luxe Dwell Store shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability for any claim shall not exceed the purchase price of the product in question.

7. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions.

8. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our site constitutes acceptance of the modified terms.

9. Contact Information

For questions about these Terms and Conditions:

Email: [email protected]
Address: 2457 West Virginia Avenue, Greenfield Ctr., US 12833
Customer Service Hours: Monday-Friday, 9:00 AM – 5:00 PM EST

Thank you for choosing My Luxe Dwell Store. We appreciate your trust in our premium home and lifestyle products and are committed to your complete satisfaction.