At My Luxe Dwell, we are committed to providing a seamless shopping experience from delivery to returns. Our policies reflect our dedication to quality and customer satisfaction.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping ($12.95): Shipped via DHL or FedEx with delivery in 10-15 business days after dispatch
  • Free Shipping (orders over $50): Shipped via EMS with delivery in 15-25 business days after dispatch

Note: Delivery times may vary for international destinations. Some remote areas in Asia and other regions may not be serviceable.

Returns & Exchanges

We stand behind the quality of our premium home and lifestyle products. If you’re not completely satisfied, we offer a straightforward returns process.

Eligibility & Timeframe

We accept returns and exchanges within 15 days of delivery. To qualify:

  • Items must be unused, in original condition with all tags attached
  • Original packaging must be intact and undamaged
  • A copy of the original invoice must be included

Non-Returnable Items

To maintain our quality standards, the following cannot be returned:

  • Custom or made-to-order furniture from our Home & Furniture collection
  • Opened dining sets or used home accessories (due to hygiene reasons)
  • Items marked as “Final Sale”
  • Personalized or monogrammed products

Return Process

  1. Contact Us: Email [email protected] with your order number and product details
  2. Receive Authorization: We’ll provide a Return Merchandise Authorization (RMA) number and instructions
  3. Package Your Item: Securely pack in original packaging with all accessories and documentation
  4. Ship Your Return: Send to our returns center at:
    2457 West Virginia Avenue, Greenfield Ctr., US 12833
    We recommend using a trackable shipping service.

Return Shipping Costs

Customers are responsible for return shipping unless the return is due to our error (wrong item shipped or defective product). For exchanges, we cover shipping costs for the replacement item.

Refund Processing

Once received and inspected (typically within 3-5 business days):

  • Refund Method: Credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time:
    • 5-7 business days for credit card refunds
    • 1-3 business days for PayPal refunds
  • Amount Refunded: Original price minus shipping costs (unless return is due to our error)

Exchange Process

Indicate your preferred replacement in your initial email. For higher-value items, we’ll invoice the difference. For lower-value items, we’ll refund the difference.

Damaged or Defective Items

Contact us immediately at [email protected] with photos of the damage. We’ll arrange replacement or refund and cover all shipping costs.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear My Luxe Dwell Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Details:
– Product Name:
– Reason for Return/Exchange:
– Preferred Resolution: [Refund/Exchange to (specify product if exchanging)]

I have reviewed the return policy and confirm that the item meets all eligibility requirements.

Best regards,
[Your Full Name] [Your Contact Information]

Contact Us

For questions about our shipping or returns policy:

We appreciate your trust in My Luxe Dwell and are committed to your complete satisfaction with every purchase.