At My Luxe Dwell, we take pride in offering premium home and lifestyle products that meet the exacting standards of our discerning clientele. Should any item not meet your expectations, our streamlined returns process ensures a resolution that matches the quality of our products.

Eligibility & Timeframe

We gladly accept returns and exchanges within 15 days of delivery. To be eligible:

  • Items must be unused, in original condition, and with all tags attached
  • Original packaging must be intact and undamaged
  • A copy of the original invoice must be included

Note: Due to hygiene reasons, certain dining and home accessories may not be eligible for return if opened. Custom furniture pieces and made-to-order items from our Home & Furniture collection are final sale.

Return Process

To initiate a return or exchange:

  1. Contact Us: Email our customer service team at [email protected] with your order number and details about the product you would like to return or exchange.
  2. Receive Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions.
  3. Package Your Item: Securely pack the item in its original packaging, including all accessories and documentation.
  4. Ship Your Return: Send the package to our returns center at the address provided in your RMA email. We recommend using a trackable shipping service.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). For exchanges, we will cover the cost of shipping the replacement item to you.

Refund Processing

Once your return is received and inspected (typically within 3-5 business days of arrival at our facility), we will process your refund or exchange:

  • Refund Method: Funds will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: 5-7 business days for credit card refunds; 1-3 business days for PayPal refunds
  • Amount Refunded: Original purchase price minus any shipping costs (unless return is due to our error)

Exchange Process

For exchanges, please indicate your preferred replacement item in your initial email. If the replacement item is of higher value, we will invoice you for the difference. For lower-value items, we will refund the difference.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We will arrange for a replacement or refund and cover all associated shipping costs.

Return Request Template

Use the following template when requesting a return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear My Luxe Dwell Customer Service, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details: – Product Name: – Reason for Return/Exchange: – Preferred Resolution: [Refund/Exchange to (specify product if exchanging)] I have reviewed the return policy and confirm that the item meets all eligibility requirements. Please provide the RMA number and return instructions at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information]

Non-Returnable Items

To maintain quality standards, the following items cannot be returned:

  • Custom or made-to-order furniture from our Home & Furniture collection
  • Opened dining sets or used home accessories
  • Items marked as “Final Sale”
  • Personalized or monogrammed products

Contact Us

For any questions regarding our returns policy, please contact our customer service team:

Email: [email protected]
Hours: Monday-Friday, 9:00 AM – 5:00 PM EST

We appreciate your trust in My Luxe Dwell and are committed to ensuring your complete satisfaction with every purchase.