At My Luxe Dwell (“we,” “us,” or “our”), we are committed to protecting the privacy and security of our discerning clientele. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website myluxedwell.com or make a purchase from us.

1. Information We Collect

We collect information to provide our luxury shopping experience and improve our services:

  • Personal Information: When you make a purchase or create an account, we collect your name, billing/shipping addresses, payment information (processed securely through PCI-compliant systems), email address, and phone number.
  • Transaction Data: Details about purchases you’ve made, including products, prices, and payment methods.
  • Technical Data: IP address, browser type/version, time zone setting, browser plug-in types, operating system, and other technology on the devices you use to access our site.
  • Usage Data: Information about how you use our website, products, and services.
  • Marketing Data: Your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use your information to provide and enhance our luxury services:

  • Process and fulfill your orders for our premium home and lifestyle products
  • Provide customer support and respond to your inquiries
  • Improve and personalize your shopping experience
  • Communicate about orders, products, services, and promotional offers
  • Prevent fraudulent transactions and enhance security
  • Comply with legal obligations and protect our legal rights
  • Analyze site usage to improve our website and marketing strategies

3. Data Sharing and Disclosure

We value your privacy and only share information when necessary:

  • Service Providers: We engage trusted third parties to perform functions like payment processing (Visa, MasterCard, JCB, PayPal), order fulfillment, shipping, marketing, and analytics. These parties only access data needed for their services.
  • Legal Compliance: We may disclose information if required by law or in response to valid legal processes.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

We never sell your personal information to third parties.

4. International Data Transfers

As we serve an international clientele (excluding certain Asian and remote regions), your information may be transferred to and processed in countries other than your own. We ensure all transfers comply with applicable data protection laws and implement appropriate safeguards.

5. Data Security

We implement robust security measures to protect your information:

  • 256-bit SSL encryption for all data transmissions
  • PCI-DSS compliance for payment processing
  • Tokenization technology that prevents storage of raw payment data
  • Advanced fraud detection systems
  • Regular security audits and vulnerability testing

While we implement these measures, no electronic transmission or storage is 100% secure. We encourage you to use strong passwords and protect your login information.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data under certain circumstances.
  • Restriction: Request restriction of processing your personal data.
  • Objection: Object to certain processing activities like direct marketing.
  • Portability: Request transfer of your data to another service provider where applicable.

To exercise these rights, please contact us at [email protected]. We may need to verify your identity before fulfilling certain requests.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

  • Essential Cookies: Necessary for site functionality, including shopping cart and checkout processes.
  • Performance Cookies: Help us understand how visitors interact with our site to improve performance.
  • Functionality Cookies: Remember your preferences to personalize your experience.
  • Targeting Cookies: Used to deliver relevant advertising based on your interests.

You can control cookies through your browser settings. Note that disabling certain cookies may affect site functionality.

8. Children’s Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through our website or email. The “Last Updated” date at the top indicates when revisions were made.

10. Contact Us

For questions about this Privacy Policy or our privacy practices, please contact us:

My Luxe Dwell
2457 West Virginia Avenue
Greenfield Ctr., US 12833
Email: [email protected]