At My Luxe Dwell, we’re committed to providing a seamless experience for our discerning clientele. Below you’ll find answers to common questions about our luxury home essentials and services.
About Our Products
What types of products does My Luxe Dwell offer?
We curate exquisite collections across several categories to elevate your living space:
- Designer bags and accessories
- Elegant dining and tableware (including Wedgwood collections)
- Sophisticated home furniture
- Premium home accessories
- Luxury women’s items
How do you ensure the quality of your luxury items?
Every product in our collection undergoes rigorous selection to meet our standards of excellence. Fragile items like bone china receive special protective packaging, and all pieces are inspected before shipment to guarantee they arrive in perfect condition.
Ordering & Account Information
How do I create an account?
Simply click “Account” at the top of our website and follow the prompts to register. Having an account allows you to track orders, save favorites, and enjoy a more personalized shopping experience.
Can I modify or cancel my order after placement?
We process orders quickly to ensure prompt delivery. If you need to modify or cancel an order, please contact us immediately at [email protected]. We’ll make every effort to accommodate your request if your order hasn’t yet entered the shipping process.
Shipping & Delivery
What shipping options are available?
We offer two premium shipping services tailored to your needs:
- Express Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
- Complimentary Standard Shipping: Free on orders over $50 via EMS (15-25 business days after dispatch)
Do you ship internationally?
Yes, we proudly offer seamless global delivery to most international destinations. Currently, we’re unable to ship to parts of Asia and some remote regions. Processing time is typically 1-2 business days before dispatch.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can also check your order status by logging into your account on our website.
Payments & Pricing
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure, convenient transactions.
Are taxes and duties included in the price?
Product prices displayed on our site don’t include potential import duties, taxes, or customs fees, which vary by destination country. These charges are the responsibility of the customer upon delivery.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the delivery date for your complete satisfaction. Items must be unused, in original condition with all packaging and tags intact. Please contact our customer service team to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In such cases, we’ll provide a prepaid return label and promptly address the issue.
How long does it take to process a refund?
Once we receive your returned item, please allow 5-7 business days for processing. Refunds will be issued to your original payment method.
Customer Service
How can I contact customer service?
Our dedicated team is available via email at [email protected] to assist with any inquiries about our products, orders, or delivery services. We typically respond within 24 hours.
What are your business hours?
Our customer service team operates Monday through Friday, 9:00 AM to 5:00 PM EST. Emails received outside these hours will be answered the next business day.
We hope this information enhances your My Luxe Dwell experience. Should you have any further questions, our team is always delighted to assist you in curating your perfect luxury living space.